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Frequently Asked Questions

When you are not living in residence full-time, maintenance and repair issues can arise, and expense payments to contractor and staff are still required. When you are not using the property, we routinely check the residence to ensure no issues, such as leaks or electrical problems, have arisen to ensure no surprises are awaiting your arrival and mitigate any additional damage that may occur from an incident. Take a look at our home checklist page for more details.

We offer various services, and the fee structure varies depending on your services with us.

Concierge services fees are due when service is requested, and your expenses will be invoiced at the end of the service for payment.

Pied-A-Terre Management members pay their membership monthly and their expenses are billed monthly. Renovation home improvement projects require down payments before contractors begin work.

Pied-A-Terre Preparation Services payments are due before work begins, including estimated expenses.

For pricing on services and Memberships, go to our contact us page or submit a request on our Request Service page.

Your building’s management company will handle the affairs of the overall building; however, they do not deal with the needs of your individual apartment. As the unit owner, you are responsible for apartment upkeep, expense payments to vendors, and all issues that arise within your apartment (even in fires, floods, or other incidents that may have affected but did not initiate in your apartment). ViVODOMi Personal Residence Concierge takes over all of these responsibilities for you.

Our services are designed to aid foreign, out-of-state, and public figure homeowners that own real estate properties but do not have the time to oversee the daily operation of their homes. Anyone who wants to take advantage of the numerous benefits of New York home ownership but is not in a position to oversee the day-to-day affairs can benefit from our services.

Typically, we pay maintenance bills; However, if additional items are requested, we would also be happy to pay those.

Yes, we will seek approval to pay all expenses not pre-approved by you.

Yes, we would be happy to provide references upon request.

We do not currently provide this service. However, in some cases, the building developer has connected us to their high-level residents to use our service personally if the building doesn’t offer an in-house concierge. Communication and Transparency is Key to Achieving Your Expectations

Most neighborhood watch programs are passive by nature and do not provide the level of engagement with your property that ViVODOMi Home Watch delivers. We will visually check your property’s interior and exterior in far more detail than you can expect from a neighborhood watch program. Relying on friends and neighbors is the same as they typically don’t have the proper experience to effectively do the job. Would you want to be responsible for your neighbor’s home?

ViVODOMi Home Watch can coordinate access to your property for any situation at an hourly rate. All we need is your notification of date and time and any instructions you have.

While we visually check your property, we are not what is defined as a property inspector. Property inspectors are usually involved at the sale of a property to do a detailed inspection of the structure, plumbing, electrical, and heating and air condition systems.

ViVODOMi Home Watch will provide access services and remain on-site for an hourly charge. We ask for at least a 48 hours notification to schedule accordingly. ViVODOMi Project Construction Management can also coordinate and manage improvement projects and/or construction.

Your ViVODOMi Home Watch manager has 10+ years in property maintenance management. Our service is our full-time business and should not be compared to anyone watching homes part-time on the side. ViVODOMi is also insured.

Services are very reasonably priced for the value provided. When you compare just the possible damage due to leaks or fixtures failing from non-use with the cost, our services are an excellent value. In addition, the value of your time if encumbered by these tasks.

While we do not provide home maintenance services, we can refer you to quality contractors or vendors and coordinate access to your property.

ViVODOMi Home Watch covers all communities in New York City and its surrounding areas. 

If you want to discuss your specific needs with us, please go straight to our contact form and send us a message. We will respond within a window of one hour to discuss options with you.